At Arnold Jacket, we are proud to offer Worldwide Shipping.

Please note that it can take some time before our carriers update your tracking information. No need to worry: your order will be shipped quickly and should arrive within the shipping times below. Feel free to email us at info@arnoldjacket.com if you have any questions!

**Please note that our team has worked especially hard this year due to the pandemic and therefore we have decided to grant vacancies to the factory. Our team will be back on February 18th to continue to serve you well and send your orders quickly. Thank you and your understanding and we are sorry for the delay this may cause your order.** 

STANDARD ESTIMATED SHIPPING TIMES:

US: 10 - 30 business days*

Australia and New Zealand: 12 - 35 business days*

Canada and Europe**: 12 - 35 business days*

Latin America: 15 - 35 business days*

Other countries: 15 - 40 business days

Busy Season: 20-40 business Days

Exceptions apply. The shipping times could be longer. Unfortunately, due to some specific customs procedures, delivery to some countries is not available at this time. We don’t ship to OFAC sanctions country list: Balkans, Belarus, Burma, Cote D'Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia, North Korea, Sudan, Syria, and Zimbabwe.  

Some distant areas can take a bit longer, but we’ll get it to you!

  • The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
  • Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
  • Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.

ORDER CONFIRMATION

After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.  

PROCESSING TIME

The order processing time might take up to 1-5 business days*. Processing includes checking, packing, and sending your orders to the post-office.  After all these procedures, the tracking number will be provided to you via email.

  • If you place your order after 10:00 am Eastern Standard Time on Friday, or over the weekend (Saturday or Sunday), your order will be shipped the following week. 

ORDER PAYMENT

All customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to your Local currency for you.

SEPARATE SHIPMENTS

When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.

ORDER CANCELLATION AND CHANGE REQUEST 

We do not accept order cancellations or any changes such as quantity, color, size, or Shipping Address information. For any other questions, feel free to contact us. We're available 24/7 at info@arnoldjacket.com